Allow your clients to schedule a meeting online and to look up their orders or operations history on a unique portal
Recognize your clients on every channel and keep a history of your interactions to better personalize your services
Allow your clients to try and resolve their issues online before asking one of your employees
Feed chatbots with your data history to reduce response and resolve times
Optimize plannings and distribution of tasks among your teams by relying on forecast demand
You will gain client satisfaction by offering seamless communications and a better monitoring of interactions, resulting in more loyal clients. They appreciate the autonomy and speed brought by a digital relationship while still being recognized in physical points of sale. The latter's congestion is relieved, improving the experience lived by on-site clients.
You can process more operations, thus taking in more clients without increasing investments, which guarantees an increase in your margins. Your revenue can also increase thanks to a diversification of your offer, fueled by new services with a strong added value such as counselling.
By unifying the information from every contact point, you improve your client knowledge. It eases your employees' daily work, whose productivity is improved. You also benefit from more precise data to manage your business and push your offer forward depending on your consumers' needs.